Report a problem
Abuse ReportingFor any problems relating to domain names or sites we host
Abuse Contact: Michael Toth firstname.lastname@example.org
Tel: 0785 2211 022
Complaints ProcedureWe do our very best to keep all customers happy, however sometimes customers may feel the need to complain. Should you think something has gone wrong and you wish to raise a complaint, please contact us.
We promise to:
Take your query seriously
Investigate it thoroughly
Let you know the outcome of this investigation
We will acknowledge your query within 24 hours with a unique reference. On receipt of your complaint our Complaints Department will thoroughly investigate any issues raised and propose a course of action for resolution. You should receive a response within 3 working days.
If you are not happy with the response and wish to escalate the matter, please write to us at our office address: Lively Limited. 2 Woodside Mews, Clayton Wood Close, Leeds, West Yorkshire, LS16 6QE
On receipt of your complaint the Head of Customer Service will thoroughly investigate any issues raised and propose a course of action for resolution. You should receive a response within 5 working days.